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TESTIMONIALS
Client
Jessica M.
Satisfied Customer
"My car looks brand new after the Full Interior Package! The team was professional and the attention to detail was incredible."
Michael R.
Repeat Customer
"The Ceramic Coating + Paint Correction service was worth every penny. My car’s finish is flawless and the shine lasts!"
Emily T.
First-Time Customer
"I opted for the Interior + Exterior Wash and couldn’t be happier. Quick service and my car looks amazing!"
Ready to Transform Your Car?
Book your detailing service today and experience the Wishing Well Detailing difference.
Wishing Well Detailing
We bring your vehicle back to life with premium detailing services. Experience the ultimate shine and protection for your car.
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Phone: +1 864-580-3309
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At Wishing Well Detailing, we value the privacy of our customers and are committed to protecting their personal information.
This Privacy Policy explains how we collect, use, store, and share information when customers visit our website, request estimates, schedule appointments, or use our automotive detailing services.
By using our services or website, you acknowledge the practices described in this policy.
We may collect the following information when customers contact us, book appointments, or use our services:
- Personal Information: Name, phone number, email address, and other information voluntarily provided.
- Vehicle Information: Vehicle make, model, year, condition, and requested detailing services.
- Appointment Information: Service dates, locations, and scheduling preferences.
- Payment Information: Deposit amounts, payment confirmations, invoices, and transaction records.
- Customer Communications: Messages, emails, appointment inquiries, and service-related correspondence.
- Vehicle Photographs: Before-and-after photographs taken to document vehicle condition and detailing results.
- Website Information: IP addresses, device information, cookies, and browsing activity, where collected by our website or third-party providers.
Information collected by Wishing Well Detailing may be used to:
- Schedule, confirm, and manage detailing appointments.
- Provide accurate estimates and service recommendations.
- Process deposits, payments, and billing transactions.
- Send appointment confirmations, reminders, and follow-up messages.
- Respond to customer inquiries, questions, and service requests.
- Document vehicle conditions before and after services using photographs.
- Improve our services, customer experience, and business operations.
- Send promotional offers, service updates, or newsletters (where you have opted in).
- Comply with applicable legal obligations and resolve disputes.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party tools and platforms that help us operate our business, such as scheduling software, payment processors, and CRM systems. These providers are contractually required to protect your data.
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, safety, or property of Wishing Well Detailing or others.
- Business Transfers: In the event of a sale, merger, or acquisition, your information may be transferred to the new owner, subject to the same privacy protections.
- With Your Consent: In any other circumstances, only with your explicit consent.
We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations.
Customer records, appointment history, and transaction information are typically retained for a period of up to 5 years following your last service. Vehicle photographs may be kept for portfolio and documentation purposes unless you request their removal.
When data is no longer needed, we take reasonable steps to securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that inaccurate or incomplete information be updated.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by replying STOP to any text message or contacting us directly.
- Restriction: Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us using the information in the Contact Us section below.
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:
- Essential Cookies: Required for the website to function properly (e.g., form submissions, session management).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness.
You may disable cookies through your browser settings. Note that some website features may not function properly if cookies are disabled.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can take steps to remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the Effective Date at the top of this page.
We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Wishing Well Detailing
We aim to respond to all privacy-related inquiries within 5 business days.
Wishing Well Detailing provides professional automotive detailing services, including interior cleaning, exterior washing, carpet and upholstery shampooing, stain removal, waxing, and vehicle restoration detailing.
Services are available through mobile appointments and scheduled drop-off appointments, subject to availability.
Appointments are subject to availability and confirmation. Customers are responsible for providing accurate vehicle information, contact details, and the requested service location.
Service times are estimates and may vary depending on vehicle size, condition, and the services requested.
Prices may vary depending on vehicle size, condition, contamination, and the work required.
Additional charges for excessive pet hair, heavy staining, biohazards, or unusually difficult cleaning conditions will be discussed with the customer before additional work is performed.
No additional charges will be applied without customer authorization.
Deposit Requirements
25% Deposit Required
A 25% deposit is required for all Deluxe detailing packages and higher-tier packages. This requirement will be communicated to customers over the phone when scheduling an appointment.
The deposit is non-refundable but is credited toward the total price of the detailing service when completed.
Customer Cancellations and Rescheduling
Customers may cancel and reschedule their appointment up to two (2) times while retaining their deposit credit. After two reschedules, the deposit is forfeited and a new deposit will be required to book a future appointment.
Cancellations must be made at least 24 hours before the scheduled appointment to retain rescheduling eligibility.
No-Show Policy
If a customer fails to show up or is unreachable at the time of a confirmed appointment without prior notice, the deposit is forfeited in full.
Cancellations by Wishing Well Detailing
If Wishing Well Detailing must cancel an appointment due to weather, equipment issues, or other circumstances, customers will be notified promptly and offered a full refund of their deposit or a rescheduled appointment at no additional charge.
Full payment for services is due upon completion of the detailing appointment. Accepted payment methods will be communicated at the time of booking.
- The deposit paid at booking is deducted from the total balance due at service completion.
- Invoices not paid on the day of service may be subject to a late fee.
- Wishing Well Detailing reserves the right to withhold vehicle release until payment is received in full.
Customers are responsible for disclosing any pre-existing damage, paint corrections, modifications, or sensitive areas of their vehicle prior to service. Wishing Well Detailing is not liable for pre-existing damage that was not disclosed before service begins.
Before-and-after photographs may be taken to document the vehicle's condition. These images protect both the customer and Wishing Well Detailing.
- Wishing Well Detailing exercises reasonable professional care when handling all vehicles.
- We are not responsible for damage caused by pre-existing conditions, faulty finishes, or issues that could not be identified prior to service.
- Customers should remove all personal valuables from the vehicle prior to the appointment. Wishing Well Detailing is not responsible for lost, damaged, or stolen personal items left inside the vehicle.
- In the unlikely event of damage caused directly by Wishing Well Detailing's negligence, liability is limited to the cost of the service performed.
Wishing Well Detailing may photograph or video vehicles before, during, and after services for quality assurance and documentation purposes.
By scheduling a service, customers grant Wishing Well Detailing permission to use anonymized before-and-after photographs for marketing, social media, and portfolio purposes, unless the customer requests otherwise in writing before the appointment.
Vehicle license plates and personally identifiable information will be obscured or excluded in any publicly shared media.
Wishing Well Detailing is committed to delivering high-quality results. If a customer is not satisfied with the service received, they should contact us within 24 hours of the appointment so that we may address the concern.
- Complaints submitted after 24 hours of service completion may not be eligible for re-service or adjustments.
- Wishing Well Detailing reserves the right to assess the concern and determine an appropriate resolution, which may include a complimentary touch-up at a mutually agreed time.
- Refunds are not guaranteed and are issued at the sole discretion of Wishing Well Detailing.
To the fullest extent permitted by applicable law, Wishing Well Detailing shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services.
Our total liability to any customer for any claim arising from the services provided shall not exceed the total amount paid by that customer for the specific service giving rise to the claim.
Wishing Well Detailing reserves the right to update or modify these Terms of Service at any time. Changes will be reflected by an updated Effective Date on this page.
Continued use of our services following any changes constitutes acceptance of the revised terms. We encourage customers to review these terms periodically.
If you have any questions or concerns about these Terms of Service, please contact us:
Wishing Well Detailing
We aim to respond to all inquiries within 5 business days.
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